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As more and more people worldwide begin working from home, I'm seeing a renewed interest in upgrades to Windows For details, see "Here's how you can still get a free Windows 10 upgrade. Coronavirus: Business and technology in a pandemic.
From cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID Read More. But a small percentage of readers have reported problems with the upgrade, usually because of compatibility problems with existing software or hardware.
In this post, I provide details about tools and techniques you can use to identify and fix the issue that's blocking an upgrade. These steps can also help you diagnose problems installing feature updates on PCs that are already running Windows Note that some of these steps require intermediate to advanced technical skills. If you're uncertain about some of the details or unsure about how to interpret results, ask a friend or colleague with IT experience to assist.
They can do so using remote support tools, as I explain in "Remote support essentials: 4 steps you can take now to keep friends and family connected. This step is especially important for older PCs that were designed and built before the release of Windows Back in and , many PC manufacturers released updates to their BIOS code, specifically designed to address upgrade issues, and sometimes just upgrading the BIOS is enough to solve a failed upgrade.
That opens the System Information app. If the BIOS date is earlier than , it's worth checking the computer manufacturer's website to see if an update is available. Even some older systems that were past their support deadline received fresh BIOS code around the time of Windows 10's release in mid The most common upgrade errors can be traced to a handful of basic causes: software incompatibilities, storage-related issues, and errors in the Setup wizard. Even if you don't know the exact reason for an upgrade problem, you might be able to resolve it with some simple troubleshooting measures.
First, temporarily uninstall any unneeded software. Pay special attention to low-level system tools such as antivirus software, disk management tools, and so on. In the case of antivirus software, you might need to download a tool from the developer to completely remove the program. Next, check Windows Update for your currently installed version of Windows.
If any updates are pending, install them and restart before continuing. Disconnect all non-essential peripheral devices, especially external hard drives and USB flash drives.
Finally, skip the upgrade wizard, which can sometimes fail because it's unable to ask for your permission to get past an error. Instead, run Windows Setup directly from downloaded installation files. To do this, use the Windows 10 Media Creation Tool to download the necessary files to a USB drive; you can also use the option to save the installer as an ISO file, which you can then mount as a virtual drive, with its own drive letter.
For instructions on how to download these files and instructions on mounting ISO files, see "Here's how you can still get a free Windows 10 upgrade. Use Windows Explorer or File Explorer to open the external or virtual drive and then double-click Setup to begin the upgrade. Before you spend a lot of time trying to upgrade an old PC or install a new feature update, check out the list of known issues at Microsoft's Windows 10 release information dashboard.
Expand each entry on the left to see the list of known and resolved issues for supported releases of Windows Known issues are most likely to appear in the first few months after the release of a new feature update. Incompatibilities with software and hardware can lead Microsoft to impost temporary compatibility blocks for systems with those particular configurations. You might be able to bypass one of these blocks by updating or uninstalling an incompatible program, or you might want to defer that update until the blocking issue is resolved.
Although recent feature updates on modern hardware typically install very quickly, some upgrades can take a long time. It's frustrating to get to the end of that process, after an hour or two, to discover that the system has rolled back the update and restored your previous Windows version, without any indication of what the problem is. If you'd rather skip that process, you can run Windows Setup using a pair of switches that instruct it to perform a compatibility check and return the results.
To do so, you need to have access to the full Windows installation files, as explained in the previous section. Open File Explorer Windows Explorer in Windows 7 and make a note of the drive letter assigned to the external or virtual drive where your Windows installation files are available. To get the best Windows 10 experience and take advantage of features like passwordless sign-on through Windows Hello , you'll want to purchase a new Windows 10 PC or one released after July with all the hardware upgrades.
If you're a student or university faculty member, you may also be able to download Windows 10 for free search for your school's software offerings here. Stay current on the latest Microsoft news, plus reviews and advice on Windows PCs.
For more, check out the best antivirus protection of for Windows 10 , six security changes all Windows 10 users need to make and everything to know about the Windows 10 spring update , and three new features from the Windows 10 October update and how to use them.
You can also get Microsoft Office online free , too. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read. Discussion threads can be closed at any time at our discretion. You can still download Windows 10 for free. Here's how Upgrade from Windows 7 to Windows 10 for free by following these simple steps, now that support for Windows 7 has ended.
Alison DeNisco Rayome. April 28, a. Common error codes. The steps in this guided walk-through should help with all Windows Update errors and other issues— you don't need to search for the specific error to solve it. The steps provided here should help fix any errors that come up during the Windows Update process. How does it work? Try one month free.
Stay a step ahead with Microsoft Fix Windows Update errors What does this guided walk-through do? Common error codes The steps in this guided walk-through should help with all Windows Update errors and other issues— you don't need to search for the specific error to solve it.
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